Refund Policy

We want you to love your Gluma™ Magnetic Lashes! If for any reason you’re not completely satisfied, we offer a 30-day money-back guarantee.

Eligibility:

Products must be unused and in original packaging

Request must be made within 30 days of purchase

How to Request a Refund:

Contact us at support@smoothsealer.store with your order number and reason for return

Our team will guide you through the process

Processing:

Refunds are issued to the original payment method within 5–7 business days after we receive the return

Shipping costs are non-refundable

4. Shipping Policy – Gluma™

Shipping Times:

Orders are processed within 1–2 business days

Standard shipping: 5–12 business days

Express shipping: 2–5 business days

Shipping Rates:

Calculated at checkout based on your location and shipping method

Order Tracking:

Once your order ships, you will receive a tracking number via email

International Shipping:

Import duties or taxes are the responsibility of the customer

Delivery times may vary depending on customs processing

Lost or Damaged Packages:

If your package is lost or damaged during transit, contact support@gluma.store immediately and we’ll assist you